Article

From Observability to Actions:

Automation with Dynatrace

  • Illustration

    Author: Yevhenii Volkohon, Service Engineer, BAKOTECH

Modern IT environments are immensely complex. Multicloud, microservices, and distributed architectures generate enormous volumes of logs, metrics, traces, and security events – far more than traditional operations can handle.
In fact, 88% of companies report growing system complexity and 86% say cloud-native stacks produce more data than humans can manage[1]. In practice, teams often drown in alerts and troubleshooting, slowing responses and stifling innovation. The key solution is to tightly couple observability with automation.

As Dynatrace notes, aligning the two lets systems “see clearly, decide confidently, and act autonomously”[2]. In other words, Dynatrace’s AI-powered platform turns rich telemetry into actionable insights, then feeds those answers into automated workflows – closing the loop between detection and remediation.

Why automation is important today

Relying on manual processes is no longer viable. Consider the facts: cloud-native architectures span dozens of technologies, and 88% of organizations say their stack complexity increased last year[1]. The average enterprise uses ~10 different monitoring tools, adding fragmentation and toil[3]. According to a global survey, 81% of technology leaders admit that manual log analysis and legacy monitoring “cannot keep up with the rate of change in their technology stack and the volumes of data”[4]. Teams spend so much time wrangling dashboards and tickets that innovation suffers. These pressures — data overload, rapid change, and human limits — explain why 72% of organizations are adopting AI-driven automation to regain control[5][6]. In short, automation is mandatory: it enables IT to scale with the business.

Key drivers include:

    Data overload: The flood of telemetry is overwhelming. 86% of tech leaders say cloud-native stacks produce data “beyond humans’ ability to manage”[7]. Thousands of alerts and logs arrive continuously, creating noise and fatigue. 

    Rising complexity: Modern systems spread across many clouds and containers. With 51% expecting complexity to rise, understanding root causes without AI is nearly impossible[1]. 

    Tool sprawl: Juggling numerous monitoring and security tools (on average 10) adds confusion. 85% of leaders agree that more dashboards only increase management overhead[3]. 

    Manual bottlenecks: 81% report that hand-crafted analytics and legacy APM simply can’t keep pace[4]. SREs lose hours on data preparation and dashboard tuning that could be spent building features. 

These challenges make automation essential. AI-driven observability ensures teams get the right answers in context; automation engines then enact fixes at machine speed. Combined, they shift IT from reactive firefighting to proactive, closed-loop operations[6][8]. 

Benefits of Dynatrace SaaS and AutomationEngine

Dynatrace’s AI-powered platform is designed for this era of automated operations. As a fully managed SaaS solution, Dynatrace ingests all your observability and security data into a unified, context-rich environment. Its latest innovations – Grail (the data lakehouse), AppEngine, and AutomationEngine – give Dynatrace SaaS a “supercharged” ability to deliver answers and drive automation from your data[9]. The outcome is simple: prevent problems, automate workflows, and deliver better software faster[10]. Key benefits include:

    AI-driven insights and actions: Dynatrace’s causal AI (Davis) analyzes telemetry to pinpoint the exact root cause (e.g., the service, code release, or process responsible). These precise answers become triggers for AutomationEngine. In Dynatrace’s words, you can “turn precise answers into intelligent, extensible automations that free up time for innovation”[11]. For example, a service outage alert enriched with full call-stack context can automatically trigger a remediation script or a ticket workflow. 

    No-/low-code workflow creation: AutomationEngine lets teams build workflows graphically or define them as code. You can drag-and-drop tasks (queries, notifications, API calls, etc.) and link them with triggers (alerts, schedules, REST calls)[12]. Predefined actions cover common operations (such as restarting services, scaling infrastructure, or creating tickets), so teams don’t start from scratch. This visual, “answer-driven” model means DevOps and SREs can automate processes without writing bulky scripts, speeding up rollout. 

    Broad integration and scale: As a SaaS product, Dynatrace instantly scales to handle massive data rates, so automations run reliably at cloud scale. Plus, AutomationEngine ships with secure integrations across your ecosystem[13]. For instance, it can bi-directionally connect with ITSM systems, container platforms, or custom APIs. A detected anomaly can thus automatically open a ServiceNow incident or trigger a Kubernetes horizontal scaler, all in context. This avoids “integration toil” and lets teams leverage their existing tools more intelligently. 

In practice, these capabilities translate to huge time savings. As one Dynatrace user observes, the combination of Dynatrace AIOps and low-code automation “makes it easy to automate tasks that once required engineering input”[14]. By harnessing Dynatrace SaaS, organizations can unify monitoring, AI, and automated workflows on a single platform – eliminating stovepipes and manual handoffs. 

Real-world use cases

Dynatrace’s platform offers many out-of-the-box use cases that showcase observability-driven automation. A few illustrative examples:

    Intelligent alert and vulnerability routing: Dynatrace automatically enriches issues with precise context (code, service topology, business impact) and then uses ownership metadata to route notifications. Workflows ensure each alert or vulnerability notice goes straight to the right engineer. For example, when a critical Apache process fails or a new vulnerability is detected, Dynatrace generates a context-rich alert and “escalates [it] to the right owner for speedy resolution”[15]. This targeted routing cuts through alert fatigue – the right person sees the right info instantly. 

    Automated CI/CD quality gates: By integrating into release pipelines, Dynatrace enforces automated quality and security checks on every build. AutomationEngine can automatically evaluate a new deployment against service-level objectives (performance, error rates) and known security vulnerabilities. If a release fails these gates, the pipeline is stopped or rolled back. In Dynatrace’s own terms, “every push automatically runs through quality and security gates, resulting in high-quality, secure, and reliable releases”[16]. This ensures only safe, performant code reaches production. 

    Predictive autoscaling: Dynatrace leverages AI to forecast resource bottlenecks before they happen. For example, a workflow can run Davis AI to predict CPU or memory exhaustion on a Kubernetes deployment and then automatically adjust its replicas or resource limits. As Dynatrace explains, you can “predict resource bottlenecks and automatically open pull requests to scale applications”[17]. This proactive scaling minimizes downtime and optimizes costs by adding capacity exactly when it’s needed. 

Other use cases (such as automated incident remediations, cloud cost optimization, or self-service deployments) can be implemented similarly – all powered by the same Dynatrace data model and AutomationEngine workflows. 

Conclusion

In today’s fast-paced world, observability alone is not enough – you need observability-driven automation.
Dynatrace SaaS tightly couples the two, providing an AI-powered feedback loop that turns visibility into action. With AutomationEngine, tasks from alert triage to deployment gating to scaling happen automatically, letting IT teams focus on innovation rather than firefighting. As Dynatrace promises, you can “accelerate digital transformation with simple yet powerful automations driven by observability and security insights”[18].

If your team is drowning in alerts or manual toil, explore Dynatrace’s AutomationEngine. And our team can help you develop and implement automation for your processes.

Sources

Dynatrace industry reports and documentation[1][19][17][9][12].
[1] [3] [4] [5] [7] Annual Global CIO Report Reveals Cloud-Native Technologies Produce Explosion of Data Beyond Humans' Ability to Manage https://www.dynatrace.com/news/press-release/annual-global-cio-report-reveals-cloud-native-technologies-produce-explosion-of-data-beyond-humans-ability-to-manage/ [2] How Dynatrace and ServiceNow are powering autonomous IT https://www.dynatrace.com/news/blog/how-dynatrace-and-servicenow-are-powering-autonomous-it/ [6] [8] What is observability? Not just logs, metrics, and traces https://www.dynatrace.com/news/blog/what-is-observability-2/ [9] Drive Innovation, Speed, and Agility by Upgrading to Dynatrace SaaS | Dynatrace https://info.dynatrace.com/noram-southeast-vdh-saas-webinar-22647-registration.html [10] [11] Dynatrace | Observability built for the age of AI https://www.dynatrace.com/ [12] [13] [14] AutomationEngine https://www.dynatrace.com/platform/automationengine/ [15] [16] [19] Platform engineering: Empowering key Kubernetes use cases https://www.dynatrace.com/news/blog/platform-engineering-empowering-key-kubernetes-use-cases/ [17] Predict and autoscale Kubernetes workloads — Dynatrace Docs https://docs.dynatrace.com/docs/deliver/self-service-kubernetes-use-case [18] Software Delivery https://www.dynatrace.com/platform/software-delivery/