Dynatrace in the Public Sector: how the SAMHI Reduced Time for IT System Troubleshooting Threefold

Digitalization in Azerbaijan is rapidly gaining momentum, affecting business and the public sector. The State Agency on Mandatory Health Insurance (SAMHI) managed to unite public and private clinics to provide health insurance services to the population. In this article, Ramil Mehdiyev, Head of the Department of Information Technologies and Innovations of the SAMHI, revealed challenges specialists faced during the project implementation and told how one single solution helped significantly improve the quality of service.