BAKOTECH Enterprise Support

BAKOTECH Enterprise Support package includes the 1st line of high-quality product support services provided by a dedicated Dynatrace engineering team. All engineers have advanced product skills and field experience. 

The service includes:

  • 98all

    Consultation on Dynatrace issues and errors with further vendor involvement if required 

  • Dynatrace support tickets escalation. BAKOTECH engineering team has access to support desk supervisors and will help to escalate critical support tickets 

  • “How-to” consultation regarding features and functions of Dynatrace 

  • Help with Dynatrace upgrades, patching and migration 

  • Improvement recommendations based on Dynatrace findings 

  • Remote 101 Essentials of Dynatrace training for new customer’s specialists (up to 5 seats, once per 3 months) 

  • Participation in Dynatrace local community events up to 3 seats 

The service is provided remotely on working days according to the Ukrainian calendar in the 8/5 mode (from 9:00 to 18:00 Kyiv time, EET). 

Available languages: Ukrainian, English, Russian. 

Channels: phone, messenger, BAKOTECH ticketing system (access provided by request).

The result

Organizations get reliable technical support from a certified engineering team with deep expertise in Dynatrace. This allows you to significantly reduce incident resolution time, improve vendor engagement, and focus on strategic objectives rather than day-to-day technical challenges.

Support includes consulting on how to use Dynatrace features, as well as assistance with upgrades, migrations, and implementation of performance recommendations.

As a result, customers get not just technical issue resolution but a partnership that contributes to the stable operation of the monitoring infrastructure, process optimization, and more confident management of the IT environment. 

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