BAKOTECH Enterprise Support Advanced

BAKOTECH Enterprise Support Advanced package includes 1st line of high-quality product support services provided by a dedicated Dynatrace engineering team certified by Dynatrace Associate or higher. The 1st line support team have advanced product skills and field experience. 

The service includes:

  • 98all

    Consultation on product issues and errors with further vendor involvement if required 

  • Dynatrace support tickets escalation. BAKOTECH engineering team has access to support desk supervisors and will help to escalate critical support tickets 

  • Advanced “How-to” consultation regarding features and functions of the product 

  • Help with product upgrades, patching and migration 

  • Comprehensive improvement recommendations based on product findings 

  • Offline or remote 101 Essentials of Dynatrace training for new customer’s specialists (up to 10 seats, once per 2 months) 

  • Offline or remote intermediate training sessions about specific Dynatrace instruments and functions

  • Artboard 26

    Deployment quality assurance and best practice recommendations for product usage

The service is provided remotely on working days according to the Ukrainian calendar in the 8/5 mode (from 9:00 to 18:00 Kyiv time, EET). 

Available languages: Ukrainian, English, Russian. 

Channels: phone, messenger, BAKOTECH ticketing system (access provided by request).

The result 

Companies get not just technical support but full-fledged expert support from a certified engineering team. Thanks to deep involvement, proactive recommendations, and regular training sessions, IT teams get all the tools they need to effectively use Dynatrace's capabilities in practice.

The service allows you to speed up incident resolution, avoid common mistakes during updates and implementations, and incorporate best practices for monitoring based on the specifics of your infrastructure.

As a result, companies increase the stability, efficiency, and predictability of their IT systems, creating a solid foundation for scaling, innovation, and digital transformation. 

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