Про Tegeta Motors:
● Tegeta Motors is a holding company with 7 subsidiaries and 24 branches across Georgia ● Daily service capacity: up to 1,000 vehicles

Industry:
Automotive products and services

To enhance its digital services, Tegeta Motors recognized the need for comprehensive monitoring with detailed process visualization. David Shavgulidze, Head of Digital Transformation at Tegeta Motors, shares why they chose Dynatrace and how it has helped elevate performance across the company.
Why did the company need monitoring?
To ensure uninterrupted operations, we required a tool that could monitor everything in real time, analyze user-facing issues, identify weak points, and suggest solutions. A monitoring system was essential. Our goal was to minimize downtime and disruptions — and when they do occur, to detect and resolve them quickly, ideally before they impact the end user.

Tegeta Motors has gained additional capabilities thanks to Dynatrace. 
How did Dynatrace improve the customer experience?
From the start, we wanted a proven solution with a strong reputation in the Georgian market. Dynatrace was well-known, and feedback from other organizations was positive. After testing the trial version and reviewing the results, it fully met our expectations.

Dynatrace acts like a digital assistant that’s always on — tracking everything, offering a historical view of what happened a week or even a month ago, and simplifying the management of our systems.

Since implementing Dynatrace, we’ve been able to monitor nearly every customer transaction end to end, while remaining fully GDPR-compliant. This has allowed us to continuously refine our offerings and deliver higher-quality IT services and products to our clients. 

What was key in choosing a monitoring solution?
One of the platform’s biggest advantages is its capability for causal analysis. The ability to trace issues down to the actual line of code has been a game-changer for us.

Previously, troubleshooting consumed a lot of time, especially when multiple issues occurred simultaneously. Teams would try to find correlations between incidents, wasting valuable time and resources.

One early example: we faced two seemingly related critical issues. Dynatrace’s root-cause analysis pinpointed where each issue originated, how it evolved, and which systems were affected — down to the timeframe. Our IT team was then able to resolve them easily. Now, problem resolution is a continuous and far more efficient process.
What does Dynatrace mean for the business?
Dynatrace isn’t just an APM (Application Performance Monitoring) solution for the IT department — it’s a platform for decision-makers at all levels. It not only helps identify disruptions critical to business continuity but also fosters a shared understanding across teams. For organizations aiming to improve service quality and customer experience, that alignment is vital.

Service uptime is mission-critical for us, and it’s equally important that the business side can see clear results from IT efforts and technical improvements. Thanks to Dynatrace dashboards, we now have a “single source of truth” that unites all teams. This has significantly improved communication between IT and business units.