Dynatrace Remediation Intelligence

Content

● How Dynatrace gathers knowledge into a single system● How the technology works in practice● Benefits of Dynatrace Remediation Intelligence● Conclusion

For modern companies, recovery time after an incident is about service stability and company reputation. When a critical system is unavailable, every minute of delay can cost the business customers, money, and trust. So itʼs no surprise that MTTR (Mean Time to Repair) has become a key KPI for IT and SRE teams.
In this article, I will explore how to reduce incident recovery time, the role of artificial intelligence, and how Dynatrace contributes to improving MTTR.

How Dynatrace gathers knowledge into a single system

At first glance, it appears that companies have enough knowledge to eliminate any incidents. There is documentation, postmortems, dashboards, internal guidebooks, and, of course, the experience of the engineers themselves. However, the main problem lies here: at a critical moment, this knowledge is often scattered and unavailable. So, instead of reacting quickly, teams spend precious minutes searching for the information they need.

Dynatrace is focused on solving such challenges. It is an intelligent platform for monitoring and managing modern IT ecosystems. Dynatrace automatically collects and analyzes telemetry from the entire environment, from infrastructure and applications to the end-user experience. Thus, companies can see the entire picture, identify anomalies, and pinpoint the root causes of failures in real-time.

A key advantage of Dynatrace is Davis AI, built-in artificial intelligence that not only reports an issue but immediately points to the probable cause and assesses the scale and impact on the business. This has long made Dynatrace a unique tool for reducing MTTR compared to traditional monitoring systems.

Now, Dynatrace has moved further by introducing a new feature — Remediation Intelligence. It adds another dimension, integrating teams' organizational knowledge (Troubleshooting Guides, dashboards, postmortems) into a single incident resolution process.

As a result, instead of a chaotic search for information, engineers get relevant instructions directly from the Problems app — a hub where Dynatrace automatically aggregates all incidents and shows root causes.

How the technology works in practice

During the incident, Davis CoPilot automatically analyzes the existing knowledge base and reviews information about:
● guidebooks that were used in similar cases ● dashboards for hypothesis testing ● remediation actions from past successful cases
The process takes place directly in the Problems app, so the engineer sees all the data—from root cause to ready-made response scenarios—in one window. This eliminates the need to switch between dozens of tools or search internal knowledge bases, saving time and keeping you focused on solving the problem.
It is noteworthy that the search is not limited to keywords. Thanks to semantic analysis, Dynatrace finds even those materials where the issue is described in different words or in a different context. In this way, the team can quickly consider all their accumulated experience to overcome the issue.
If automation is configured in the organization, the system can immediately suggest running the appropriate playbooks. As a result, the time from diagnosis to specific actions is minimized, and MTTR is reduced significantly.

Benefits of Dynatrace Remediation Intelligence

Faster recovery MTTR is significantly reduced because the necessary instructions and knowledge are always available directly in the Problems app. Thanks to this, the business suffers fewer financial losses from downtime of critical systems.

Scaling the experience Knowledge that used to be in the minds of individual engineers now becomes a shared asset. New employees gain access to the team's practical experience immediately, without the need for lengthy training.

Fewer “war rooms” Critical incidents do not require dozens of people to be called at night. The team receives ready-made prompts and actions, so the process becomes calmer and more manageable.

Reducing business risks Faster response times reduce the impact of incidents on customers and the companyʼs image. This is especially valuable for banks, telecoms, and government agencies, where even a few minutes of downtime can have far-reaching consequences.

Shift from reactivity to proactivity Each incident enriches the knowledge base and increases the team's ability to act more quickly next time. Ultimately, the organization gains a competitive advantage: the ability to restore services faster than other companies in the market.

Conclusion

The price of downtime is often too high. However, modern technologies make it possible to avoid risks—or at least significantly reduce them. The combination of AI, automation, and organizational knowledge is becoming a necessary condition for business stability and development.
Dynatrace has long helped companies see everything that is happening in their IT environments, automatically identify root causes, and reduce response time. With the introduction of Remediation Intelligence, the platform takes the next step: it converts the teamʼs knowledge and experience into practical actions.
If you need a consultation on the Dynatrace platform, please fill out the form or write to us at: moc.hcetokab%40ecartanyd

BAKOTECH is a regional representative of Dynatrace in Ukraine, Baltic States, Middle and Central Asia. As a True Value Added IT distributor, BAKOTECH provides professional pre- and post-sales, marketing, technical support for partners and end customers.

Email: moc.hcetokab%40ecartanyd