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Observability for Best Digital User Experience
Unlocking the potential of your digital service
Digital experience is a critical differentiator.
This service aims to improve end-users' interaction with your digital services while aligning technical metrics with business KPIs.
We implement tools like Real User Monitoring (RUM), Session Replay, and business event tracking to analyze customer journeys, detect behavioral friction points, and monitor real-time performance from the userʼs perspective.
Key Objectives
Improve user satisfaction and engagement
Link IT performance to business KPIs
Minimize user-impacting issues
Typical Implementation Stages
The result
Implementation of the service provides improved business KPIs and increased competitiveness of applications. By connecting user experience to backend performance, businesses reduce reputational risks, increase customer satisfaction, and gain trust through transparency and reliability.
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